It is a full-time ibex. job opening in Pakistan The role will be on-site in one of ibex. office in Islamabad Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
Perks &
Benefits
24/7 transport system, medical and health insurance, bonuses, incentives, etc Career Growth Opportunities at ibex.
Pakistan This ibex. job role offers career growth pathways, depending on performance and interest, including: Customer Service Representative Supervisors/ Team Lead Office Administrator / Operations Coordinator Training Specialists Cross-campaign growth for more exposure Cross-departmental growth for specific interests like marketing, IT, HR, etc.
Responsibilities
Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures Convey interest in each customer through their words with courtesy, attention, a friendly and caring image Providing alternatives to products/items, which are not available on the ecommerce website Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions.
Ensure that all resolutions are provided in strict accordance with ibex.
Pakistan’s standard processes and procedures Deliver exceptional customer service to every customer with empathy, patience and i…