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IT Trainee Engineer

IA

INTECH Automation & Intelligence

About the opportunity

About The Job

Join our Team - Your career journey starts here – not just a job, but a future. Our Potential Opportunity INTECH Automation Intelligence is seeking an IT Trainee Engineer to join our IT & Systems team in Lahore, Pakistan. This role is pivotal in supporting reliable, secure, and efficient IT operations across service delivery, systems administration, network operations, and cloud infrastructure.

We are looking for a motivated fresh graduate eager to build hands-on expertise in Microsoft technologies, Fortinet networking, and Azure cloud services while delivering effective IT support across the organization. INTECH’s commitment to cutting-edge technology ensures that you will contribute to maintaining robust digital infrastructure and implementing forward-thinking IT practices to support business goals. Our IS&T services reflect our dedication to leveraging technology for operational excellence, ensuring seamless connectivity and driving innovation for organizational success.

What You’ll Lead And Deliver Provide first-level technical support for hardware, software, operating systems, printers, and user issues across Windows and Mac endpoints. Log, prioritize, resolve, and escalate incidents and service requests through the IT ticketing system in accordance with agreed service-level agreements (SLAs). Support employee onboarding, role changes, and offboarding by assisting with account creation, approved access provisioning, MFA enrollment, access removal, and equipment recovery.

Maintain accurate IT asset inventory records, including assignment, location, and status. Assist with the administration of Windows Server, Active Directory, Group Policy, DNS, and DHCP. Support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive, along with user, group, and license management through Microsoft Entra ID.

Assist with patch deployment, endpoint detection and response (EDR) and antivirus health checks, Zabbix monitoring, and Veeam and Azure Backup job verification. Troubleshoot LAN, Wi-Fi, switching, VPN, and internet connectivity issues. Support network monitoring and performance checks across Cisco switching, Ruckus wireless, and Fortinet firewall environments, escalating anomalies promptly.

Assist with Microsoft Azure monitoring and administration, including virtual machines, storage, resource health, and cost reporting. Support identity and access management configurations, including MFA and Conditional Access, under sup…