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Engagement Associate - Karachi

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Mohsyn

About the opportunity

Level: Associate Fresh Graduate / Entry
Level Type: Full-time
On-ground Location: Karachi/Lahore/Islamabad Reports to: Key Account Manager (KAM)

About The Role

At Mohsyn, great client experience isn’t just about delivering a service. It’s about how people feel while we’re delivering it. We’re looking for a super bubbly and caring Engagement Associate who can help us make every interaction with Mohsyn feel warm, personal, thoughtful, and genuinely human.

Working closely with the Key Account Manager (KAM), you’ll spend a significant amount of your time interacting directly with our clients and their families — visiting them, getting to know them, supporting engagement activities and events, listening to their experiences, and noticing the little things that can make their experience with Mohsyn even better. This is not a traditional desk-based customer service role. You’ll be out meeting people, having conversations, building relationships, helping create memorable experiences, and becoming a familiar and trusted face of Mohsyn for the families we care for.

And because many of our clients are elderly, we’re looking for someone who genuinely enjoys spending time with people — someone who can sit down for a conversation, listen with interest, remember the little details, and naturally make another person feel comfortable, valued, and cared for. You don’t need years of experience to be great at this role. We can teach you our processes.

What we’re really looking for is the right person.

What You’ll Do

Accompany the Key Account Manager on client visits and help build genuine, long-term relationships with Mohsyn clients and their families. Spend meaningful time interacting and socialising with clients, ensuring they feel comfortable, valued, heard, and remembered. Get to know individual clients — their interests, preferences, routines, personalities, important occasions, and the little things that can help us make their Mohsyn experience more personal.

Support the planning and execution of client events, activities, meet-ups, celebrations, and other engagement initiatives. Bring ideas to the table for new and creative ways of keeping clients engaged, connected, and delighted. Support the KAM during client onboarding, helping new clients and their families become comfortable with Mohsyn and understand how we can support them.

Conduct regular client follow-ups and support ongoing engagement activities and action items. Collect client feedback and observations follo…