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Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents.
Follow up with relevant operational teams to obtain investigation findings, supporting evidence, and timely responses. Reporting: Assist in preparing claim summaries, identifying recurring issues, and highlighting investigation gaps or process deviations.
Ensure claim investigations and documentation follow the department's standard operating procedures (SOPs) and escalation guidelines. Required Skills & Qualifications * Good working knowledge of Microsoft Excel, including formulas, data filtering, sorting, and maintaining spreadsheets. * Basic knowledge of logistics, courier operations, and shipment handling processes. * Ability to understand the delivery process and customer complaints. * Strong analytical and problem-solving skills. * Good written and verbal communication skills. * Attention to detail and ability to review records accurately. * Willingness to learn claim investigation procedures and coordinate with multiple departments. Learning Opportunities * Practical exposure to claim investigations and complaint handling. * Understanding of shipment tracking, delivery, return, and POD/POR processes. * Experience in Excel-based reporting and claim data management. * Exposure to cross-functional coordination and operational process improvement.
Ideal Candidate A detail-oriented and analytical individual who has a good grip on Excel, basic logistics knowledge, and the ability to understand delivery-related complaints. The candidate should be eager to learn, capable of managing investigation records, and comfortable coordin…